I purchased a DTG printer from Eramart a month ago, and it has never worked since unboxing. I reached out to their tech support, hoping for a solution, but they kept having me run the same tests repeatedly with no improvement. After weeks of frustration, they have now stopped responding altogether. I’ve spent $2,400 on a printer that has been completely useless, and their lack of customer support is unacceptable. I cannot recommend this company to anyone looking for reliable equipment or service. Buyers beware!